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FAQS

Suzhoudress.com 2012-03-15

 


Payment Methods
Shipping Guide
Return Policy
Estimated Delivery Time
Locations We Ship To

 

You may also have these questions:


Q. How is Suzhoudress.com different from other online bridal stores?


A. Suzhoudress.com is a China-based global online Wedding dress & dress factory since 2010.

Wide Selection of Dresses: Thousands styles of Wedding Dresses, Bridesmaid Dress, mother of the brides dress, flower girl dresses, Evening dresses, prom dresses & special Party Dresses at factory price offered by Suzhoudress.com
High quality fabric: Suzhoudress.com offer high quality fabric for our customers, making sure customers comfortable and look elegant to attend the party.
Exquisite workmanship: Each piece of Dress is made by professional master workers.
Competitive price, fast delivery: Suzhoudress.com is a manufacturer of wedding dresses and party dresses in china, we aim to offer customers high quality dress at factory price. We choose the fastest International Express Way DHL/ EMS as shipping way to send your dress to your place in the shortest possible time.
Satisfied after-sales service: After you getting your dresss, no matter what you have any suggestion, you can contact us at info@suzhoudress.com we will answer your any questions soon.


Q. If I can not find my favorite dress on your website, can I send picture to you, and you help me to make it?


A. If you can not find your favorite wedding dress or party dresses at our site, you can send the dress picture to us, we accept to customize your dress according to the picture without extra charge. In order to make sure the high quality dress made for you, please offer us at least two pictures, included front, back and some detailed dress pictures.


Q. How can I check my order status?


A. After you place your order, and want to know your dress status, please log in our website firstly click My Order to check it, if there is no any new updated, you can send email to us at scarletli@Suzhoudress.com, we will reply you within 24 hours.


Q. Where can you ship to?


A. We ship to everywhere around the world. So please write down your address clearly, which will help us to ship your dress to you correctly and timely.


Q. What kind of warranty or guarantee do you offer on your products?


A. Buy Hottest Wedding Apparel & Special Occasion Dresses and ensure the highest quality possible.
Streamline the buying and payment process making it as easy as possible.
Help you buy Beautiful Dresses from manufacturers in China.
Deliver goods to our customers all over the world with speed and precision.
Provide 24 hour customer support on weekdays.


Q. How much will the shipping cost?


A. We offer FREE SHIPPING to most countries. During you place the order, please CHOOSE the country where the dress will be shipped to, and you will know if it is free shipping for your dresses. Also, tariff is different according to each country's customs policy. We will not be responsible for it.


Q. How to buy my dress in perfect size which suits me?


A. we offer custom measurement service, as long as you offer us your detailed body size, our tailors will use your exact measurements to create a made-to-order dress just for you.


Q. How to choose the size, is it based on UK or US standard?


A. we offer standard size and custom size, you can choose the best one to make your dress. If you have concerns about the size, we suggest you choose the custom size. Please get the professional measurements first and fill in the exact measurements when you place an order. Here is our link for our size informaiotn:
http://www.suzhoudress.com/help.php?id=2
http://www.suzhoudress.com/help.php?id=4


Q. What is the meaning of “Hollow to floor”?


A. Hollow to Floor mean the length from your hollow (center of the collarbone) to the floor, not including shoes height. So you need to measure it with bare foot.


Q. What if I would like to do some alterations on the dress, like adding the straps or changing the back style? Do I need to pay extra money?


A. It is no problem to make some alterations on the dress, and it is free, please tell us clearly where you want to change, then we will custom made your dress according to your requirement.


Q. can I see some real picture of the dresses?


A. we only take photos when customer required, so if you like some dress and want to see the real picture, please contact us, we can check for you. if we have, we will send the picture to you soon.


Q. If I can not find my favorite dress on your website, can I send picture to you, and you help me to make it?


A. If you can not find your favorite wedding dress or party dresses at our site, you can send the dress picture to us, we accept to customize your dress according to the picture without extra charge. In order to make sure the high quality dress made for you, please offer us at least two pictures, included front, back and some detailed dress pictures.

 

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