We understand that it is important for you to order a dress for your special occasion and our cancellation policy is in line with this. However, it is important to note that all of our dresses are made after the customer has placed their order and we need to ensure that each dress is made from new fabric. Our dresses and some of our accessories are made to order, and once we start the production process, the materials cannot be reused. The good news is that you still have time to change your mind after placing your order. If you have any questions about the order and want to cancel, you can refer to the following.
For cancellations, please refer to our cancellation policy below for details:
· Orders canceled within 24 hours of payment confirmation will be eligible for a full refund.
· Orders canceled within 24 to 72 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 70% of the product purchase price.
· Orders canceled within 72 to 120 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 40-60% of the product purchase price.
· Orders canceled beyond 120 hours after payment confirmation will be eligible for a partial refund consisting of full shipping cost and 30% of the product purchase price.
· Once the order has been shipped, cancellation is not allowed.
Return & Refund
We support returns, if you find any problem within 7 days after receiving the dress, please contact our staff immediately. Our team will process your feedback as soon as possible.
If you need to return your order without quality issues or change of mind, we charge 50% restocking fee, less refund. Shipping, plus size and expediting fees are charged even if the order has free shipping. You will need to pay for return shipping and material costs. If you have more than two items, please return them at once. Send them back within 7 days of confirming your return. All custom size dresses are non-returnable, except for quality issues. Customized items are final sale, please confirm the information 24 hours after payment.
For Wedding&Prom Dresses
Wedding dresses and party dresses are customized and difficult to reuse, and usually do not accept returns.
If you have an urgent need, please place an expedited order and contact us and we will arrange for fast shipping. You can also check with customer service about the production time before placing your order.
NOTE: We are always trying our best to make each dress most similar to the picture, but we can't guarantee it is all same. Because of the wholesale price, sometimes we have to use similar fabric to make the dress.
Size Errors
For sizing issue, we suggest you measure the correct size according to the picture and choose standard or customized size.
If you can get the dress altered by local tailor, we will offer you a reimbursement for the order.
Please see reimbursement limits for our dresses below in USD:
Dress $59 and under - limit $20
Dress $60 - $99 - limit $35
Dress $100 - $199 - limit $50
Dress above $200 - limit $75
Exchange Policy
We do not offer product exchanges at this time, you need to return and reorder the item. Original promotional prices or discounts will not apply to new orders. For assistance, please contact us by email.